Refund policy

 

Return and Refund Policy
Effective Date: 25 Feb 2025

Thank you for shopping at ToyBag.in! We take pride in offering high-quality educational and DIY toys. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

  • You may return an item within 7 days of delivery.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

  • Used or damaged items (unless they arrived defective or damaged during shipping).

  • Customized or personalized items.

  • Clearance or final sale items.

To initiate a return, please contact our support team at [officialtoybag@gmail.com] with your order details. Once your return is approved, you will receive instructions on how to send the item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. If approved:

  • Refunds will be processed within 5-7 business days.

  • The refund will be credited back to your original payment method.

  • Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at [officialtoybag@gmail.com] with photos of the damaged product.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your payment provider (it may take some time before your refund is officially processed).

  • If you still have issues, reach out to us at [officialtoybag@gmail.com].

Shipping for Returns

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return is received.

For any questions or concerns regarding returns and refunds, feel free to contact us at [officialtoybag@gmail.com].

ToyBag.in – Making Learning Fun!